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Refund Policy


1. The Customer must wait for a period of 30 days after the ship date indicated on the dispatch note. In the event of a claim under the registered service, the tracking process can take up to 2 weeks, whereupon a confirmed mailing loss will result in the products being shipped, we will ship for a second and final time at no cost to the client.

2. In the event of the products being detained by foreign customs, The Customer must provide evidence to www.ospharma.com for their confirmation of importation. In such an event The Customer should contact www.ospharma.com before committing to any course of action or counter charge through The Customer’s credit card bank. If the products are retained by customs, the loss lies with The Customer. In the event that the products are returned by customs, then when the products are received at www.ospharma.com they may be reshipped again, or are subject to a product credit or refund.

3. If The Customer wishes to return products for any reason due to International Law, www.ospharma.com cannot accept any returns even if the products are in a good, unopened and resalable condition.

4. If www.ospharma.com has shipped the wrong products or products have arrived in a damaged condition due to incorrect packaging. The package and products must be destroyed, please contact www.ospharma.com for instructions on how to follow the correct guidelines for this procedure. If the fault is identified www.ospharma.com will either reship or grant a full refund.

5. Notify us directly and not your credit card company in case you desire to make a claim. We cannot grant a refund if The Customer first make a claim directly with The Customer’s credit card company.

 6. www.ospharma.com reserves the right to alter shipment methods or to refuse orders as it sees fit. If an order is refused prior to shipment, a refund will be issued.