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Terms of Use


The information, material and content provided in the Website (the "Information") may be changed at any time without notice. Changes may be made to these Conditions at any time without notice by updating this posting. The Customer agree to review these Conditions regularly and your continued access or use of the Website will mean that The Customer agree to any changes.

1. We can only ship to customers provided that the product was purchased for personal use, has sent the original prescription, and does not exceed a 3 month supply. It's up to The Customer to verify with your country's import regulations regarding health products before purchasing from www.ospharma.com.

2. The Customer accepts full liability for the use of all products and services supplied by www.ospharma.com. The Customer vows they will only use products under the guidance of their physician.

3. The Customer confirms he/she is of legal age.

4. When you visit the Website or send e-mails to us, The Customer consent to receive communications from us electronically. We will communicate with The Customer by e-mail or by posting notices on the Website. Agreements, notices, disclosures and other communications that we provide to The Customer electronically shall satisfy all legal requirement that such communications be in writing. We are not responsible for and will not be liable to The Customer or anyone else for any damages in connection with an email sent by The Customer to us or an email sent by us to The Customer at your request.

5. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any of the Information.

6. Not all of the products, services and Information are available in all jurisdictions. The Information does not constitute an offer or solicitation to buy or sell any product, service or information to anyone in any jurisdiction in which an offer or solicitation is not authorized or cannot legally be made or to any person to whom it is unlawful to make an offer or solicitation.

7. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Website belongs to www.ospharma.com and is protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. The Content of the Website belong to www.ospharma.com, and cannot be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way by any person without the advance written consent of www.ospharma.com.

8. The Information is for informational purposes only and is not intended to provide specific advice for The Customer, and should not be relied upon in that regard. The Customer should not act or rely on the Information without seeking the advice of a professional. THE CUSTOMER SHOULD NOT USE THE INFORMATION CONTAINED ON THIS WEBSITE FOR DIAGNOSING, TREATING, CURING OR PREVENTING A HEALTH PROBLEM OR PRESCRIBING A MEDICATION. THE CUSTOMER SHOULD CAREFULLY READ ALL INFORMATION PROVIDED BY THE MANUFACTURERS OF THE PRODUCT ON OR IN THE PRODUCT PACKAGING AND LABELS BEFORE USING ANY THE PRODUCT. ALWAYS CONSULT YOUR OWN PHYSICIAN FOR ADVICE AND TREATMENT.

9. THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO THE CUSTOMER THROUGH THIS SITE ARE PROVIDED BY www.ospharma.com ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. www.ospharma.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. THE CUSTOMER EXPRESSLY AGREE THAT THE CUSTOMER’S USE OF THIS SITE IS AT THE CUSTOMER’S SOLE RISK.

10. The Customer makes a solemn pledge that they hold www.ospharma.com free of any and all legal action and prosecution. This includes any entrapment procedures that may be perpetrated by law enforcement and government agents and their agencies.

11. Our shipping times vary. Delivery time can depend on various factors beyond our control, such as postal service efficiency, customs clearance, and international transit; no delivery times are guaranteed. The average time for delivery is of 14 to 21 days, but this could be more depending on The Customer’s country.

12. The Customer acknowledges that all the calls made to www.ospharma.com will be recorded for customer service control. If any of these calls needs to be used with our bank to exhibit The Customer’s purchase, we will use it.

Chargeback/Dispute Policy

Most people are honest and so this may not apply to the majority of our Customer’s:

Please note that trying to deny a valid charge through The Customer’s bank or Credit Card Company is fraudulent and is illegal. When we receive such disputes, this is our standard DISPUTE POLICY:

IF THE CUSTOMER TRIES TO DISPUTE or DENY a valid charge, The Customer’s credit card or checking account along with The Customer’s name and address will immediately be added to a negative database. The negative database is shared by thousands of merchants on the internet, both large and small, and you will not be able to purchase goods or services from said merchants in the future.

IF THE CUSTOMER TRIES TO DISPUTE or DENY a valid charge, you will be sent an invoice for the disputed amount by regular postal mail. Copies will also be sent to The Customer’s bank and Credit Card Company. The invoice will include the following information:

  • The Customer’s IP address when The Customer’s purchased
  • The day and time of purchase
  • Tracking information for the shipment
  • CD with a copy of the calls confirming the purchase and aceptance of the order. 
  • Original charge amount plus a $100 fee for dispute processing.

If the first invoice is not paid within 30 days, The Customer’s file will be forwarded to one of the many collection agencies that we work with around the world.

To avoid any of the above, we encourage The Customer to contact us first for any problems with The Customer’s purchase.